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SEMO Rents - Privacy Policy

SEMO Rents (“Company,” “we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, use our services, or interact with us online or offline.

 

By using our website or services, you consent to the practices described in this Privacy Policy.

 

 

 

1. Information We Collect

 

 

We may collect the following categories of information:

 

 

A. Personal Information You Provide

 

 

  • Name

  • Email address

  • Phone number

  • Mailing address

  • Property or rental inquiry details

  • Account login credentials (for portals)

  • Application or onboarding information

  • Communications with SEMO Rents

 

 

 

B. Tenant & Owner Information

 

 

If you are a tenant or property owner, we may collect additional information necessary to provide property management services, including:

 

  • Lease-related data

  • Payment and transaction records

  • Maintenance requests

  • Communications and notices

 

 

Sensitive information such as Social Security numbers, banking details, or credit data is handled through secure third-party platforms and is not stored directly on our public website.

 

 

C. Automatically Collected Information

 

 

When you visit our website, we may automatically collect:

 

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Date/time of visits

  • Referring URLs

 

 

This information is used for analytics, security, and website performance.

 

 

 

2. How We Use Information

 

 

We use collected information to:

 

  • Provide property management services

  • Respond to inquiries and requests

  • Process applications, payments, and service requests

  • Operate tenant and owner portals

  • Deliver Rent-to-Roots™ educational resources

  • Send transactional communications

  • Improve website functionality and services

  • Comply with legal and regulatory obligations

 

 

We do not sell personal information.

 

 

 

3. Rent-to-Roots™ Program Data

 

 

Participation in Rent-to-Roots™ may involve the use of third-party tools for:

 

  • Rent reporting

  • Educational resources

  • Scheduling

  • Credit-related education

 

 

SEMO Rents does not control credit bureaus, lenders, or third-party decisions and does not guarantee outcomes related to credit scores, financing, or homeownership.

 

 

 

4. Third-Party Services & Data Sharing

 

 

We may share information with trusted third parties strictly for business purposes, including:

 

  • Property management software providers

  • Payment processors

  • Maintenance vendors

  • Credit-reporting or rent-reporting services (when authorized)

  • Real estate or mortgage partners (only with consent or program participation)

 

 

All third-party services operate under their own privacy policies. SEMO Rents is not responsible for their data practices.

 

 

 

5. Cookies & Tracking Technologies

 

 

Our website may use cookies or similar technologies to:

 

  • Improve site performance

  • Analyze usage trends

  • Enhance user experience

 

 

You may disable cookies through your browser settings; however, some features may not function properly.

 

 

 

6. Communications & Opt-Out

 

 

By interacting with SEMO Rents, you consent to receive:

 

  • Email communications

  • SMS/text messages

  • Phone calls

  • Portal notifications

 

 

These may include transactional notices, service updates, and educational content.

 

You may opt out of marketing communications at any time, but you cannot opt out of required service or legal communications.

 

 

 

7. Data Security

 

 

We implement reasonable administrative, technical, and physical safeguards to protect personal information.

 

However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

 

 

 

8. Data Retention

 

 

We retain personal information only as long as necessary to:

 

  • Provide services

  • Meet legal and regulatory requirements

  • Resolve disputes

  • Enforce agreements

 

 

 

 

9. Children’s Privacy

 

 

Our website and services are not intended for children under 18. We do not knowingly collect personal information from minors.

 

 

 

10. Your Privacy Rights

 

 

Depending on your location, you may have rights to:

 

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request deletion of certain data (subject to legal obligations)

 

 

Requests may be submitted using the contact information below.

 

 

11. SMS Disclaimer

 

We are committed to protecting your privacy and personal information. Your mobile number and personal data will not be shared with third parties for marketing purposes under any circumstances. Your data will not be transferred to external organizations.

We implement strict security protocols to safeguard your information and prevent unauthorized access or sharing. Access to your data is limited to authorized personnel only, and we regularly review our security measures to ensure your information remains protected.

You have the right to opt out of receiving SMS communications from us at any time. To stop receiving SMS messages, please follow the instructions provided in each message or contact our support team directly.

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12. Changes to This Privacy Policy

 

 

SEMO Rents may update this Privacy Policy at any time. Updates will be posted on this page with a revised effective date. Continued use of our website or services constitutes acceptance of the updated policy.

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